Two young children enjoy some swim lessons

Customer Information

Customer Information

Customer Information

Customer Information

Customer Information
Customer Information

Information for customers who have a space in our swimming programme

New Customers

When a space becomes available you will receive an email with instructions on what happens next. Once the space has been confirmed via email, payment must be made within the first week of the lessons starting.

This initial payment will cover the first 10 lessons and can be paid at the venue reception or online. Simply log in to our online booking system using the child’s ID and pin where you will be able to see and pay for the fee by clicking on the basket.

You can find a full list of our prices here: Swimming Lesson Prices. Concessionary rates are available to eligible customers on low incomes. Please contact llacustomerservie@aberdeenshire.gov.uk who will be able to advice, check and apply any discounts to your account.

Once your space is confirmed you will also receive an activation link to our HomePortal. Here you will be able to make future payments as well as check on attendance and progress.

A group of children swimming with floats

Continuous Programme

Live Life Aberdeenshire made the decision in November 2019 to deliver our swimming lessons in a continuous manner, meaning lessons will continue through school holidays, with the exception of Christmas.

Participants can now move up a level when they are ready and there is space, rather than waiting until the end of term as was the case previously. This approach will ensure we get the highest possible number of children through our swimming lesson programme throughout the year and help us to tackle a large waiting list. 

What happens if my swimming lesson is cancelled by Live Life Aberdeenshire?

If for any reason, we need to cancel your swimming lesson you will receive an automated email and the cancelled sessions will not be deducted from your account.

Existing customers

After the initial 10 lessons have been paid you will be able to top up via the HomePortal. You will also be able to check how many sessions you have left and when you have three sessions remaining, you will be able to purchase the next set of 10. Simply select the pay butting and follow the on screen instructions.

Log into HomePortal

HomePortal

When you log into our HomePortal system you will be able to check:

  • When the member is ready to progress to a different class
  • Check current progression and capabilities
  • View a history of the classes attended and badges awarded
  • Check how many lesson credits remain and pay the next set of 10 sessions

Need help?

Find the answers to some of our most frequently asked questions here: Learn2 FAQ's. We also have a handy HomePortal guide which shows you how to make the most of the system.

HomePortal Help Guide

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