We answer some of our most frequently asked questions below. If you need further information please Contact us
We have several strands to our Easter Holiday programme:
These can only be booked through the website or app using your child's account details. If you attempt to book as an adult, the session will appear to be full.
When bookings go live you will be able to select your chosen date. Your child must be registered with our booking system to make a booking. New customers can register here: New Customer Registration
Further information on exact locations will be sent by email, usually within 24 hours of booking.
A consent form will be sent to you by email. Please complete the consent form no later than the day before your first session.
Sessions with age restrictions will appear full if you are logged in as an adult. Log in using the child's account to see available spaces. We need the child to be logged in so that we have the correct information about age, support needs, photo consent and emergency contacts.
During the holidays we'll be adding extra family sessions to our usual timetable. These include swimming and sports court sessions as well as tubing and ski activities based in our ski centres. Details can be found on our online timetable on the website or app.
These include sessions in our museum, libraries and visitor attractions. These sessions can be booked though the website and the app.
These are specially designed exclusively for children with Additional Support Needs. Book these sessions though the website and the app.
Please contact us if you need to cancel.
We operate a no refund policy. If you have paid for a booking that you cancel less than 48 hours in advance, then no refund or credit will be given.
If you have booked a free Create and Discover session you can cancel by selecting the 'view' link on your confirmation email. This will open up the details of your booking where you will see three dots under the status heading. Click on the three dots and press cancel.
To cancel a paid session, please contact us.
We operate a no refund policy. If you have paid for a booking that you cancel less than 48 hours in advance, then no refund or credit will be given.
Times vary from venue to venue. Please check our booking system for times of specific sessions.
Our programmes are structured to bring the best out of every child and are timetabled to make the most of the facilities, the group dynamics and of course, the weather. Our experienced leaders know exactly how to ensure children get active whilst having lots of fun. Although children cannot choose specific activities, our range of active games means there’s lots they’ll love!
We have access to outdoor facilities at every one of our venues, we will get the children outside as much as possible (weather permitting!), so please bring shoes that are suitable both indoor and outdoor activities and appropriate clothes for the weather.
Where possible, please don’t bring:
Bumps and scrapes happen from time to time. Each camp or session will have a first aider who can make an assessment, deliver first aid and ensure your child is OK. If a more serious incident or accident occurs, we will contact you immediately. For multi-sports and junior sports sessions it is essential that you complete a consent form in advance.
Yes. If your child has a bad allergy or a medical condition, please stipulate this on your booking form and we will do our best to accommodate the needs of your child. All medical information is confidential and attention will not be drawn to the condition. Where necessary, details will be passed to the group coach for safety purposes.
We do our best to return lost items, there will be a rail at the entrance where we will hang up all lost property, please check this before leaving. Otherwise, lost property will be left at the venue for ease of collection.